General Terms and Conditions
Stock Availability
We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.
If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email.
If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.
To Pay for Your Order
We accept online payment in a secure environment with Visa & Mastercard credit cards, as well as Switch and Solo debit cards. We are unable to accept Visa Electron.
We also accept payment via PayPal. Due to the extremely high charges levied by Paypal a 4% surcharge will be added to the cost of your purchases at checkout if you choose to pay by PayPal.
Returns & Exchanges
We are happy to accept any stock items for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached. (This does not affect your statutory rights).
Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.
Damaged or Faulty Goods
Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.
Any third party claims can only be met with prior agreement in writing from ourselves and must be addressed accordingly.
Damaged or faulty goods must be returned tous before a refund or replacement can be made.
Guarantee
All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty.
Mis-pricing
Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.
Tax charges (Customs Information)
You will be responsible for any customs or import duties levied once the goods reach your country. Type 911 has no control over these charges and cannot predict what they might be.
All prices on this site are shown in sterling and exclude 17.5 % VAT. Books are charged at 0% VAT.
If you want to check out our prices in your local currency, click here for the Universal Currency Converter
If you are ordering from outside the UK or European Union, your order is supplied without VAT (VAT free) and a copy of your ex VAT receipt will be dispatched with your goods. Local import duties may be payable by you on receipt.